Airhelp is a claims management company that enforces passenger rights against airlines in cases of flight disruptions. AirHelp is also known for publishing annual rankings of airports and airlines.
Its operation is based on European Regulation No 261/2004, under which passengers in the EU are entitled to compensation in the event of denied boarding, cancellation or a long delay of flights.
AirHelp assists passengers in claiming compensation for flight disruptions that fall under the clauses of Regulation.
It determines the eligibility of individual travelers through a web form and an app for Android and iOS devices. This initial assessment of cases is offered as a free service.
If the firm considers that users are entitled to a compensation, users may commission the company to pursue their claim in exchange for a success-based fee.
AirHelp has reportedly helped more than 10 million passengers claim compensation in over 30 countries.
In cases in which an airline rejects an out-of-court settlement, AirHelp takes legal action. On several occasions, this activity has prompted courts to clarify previously disputed legal questions regarding passenger rights.
To substantiate claims against airlines, AirHelp compiles information from multiple databases to reconstruct the circumstances of flight disruptions in question.
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